Machine Support Contact Information
Having a problem with your machine?
Please contact your engineering partner listed below in the first instance – they’re best placed to help with technical faults quickly.
☎ Telephone
0208 2387100
📍 Address
Cimbali UK LTD
280 Centennial Avenue
Centennial Business Park
Elstree
Hertfordshire
WD6 3ST
Warranty Information
- Machines under 12 months old are covered by the manufacturer’s warranty.
- Bean-to-cup machines with fresh milk should always have service calls logged directly with La Cimbali.
☎ Telephone
Tel : +44 1923 635700 | Fax : +44 1923 635701 |
📍 Address
Franke Team
6A Handley Page Way,
Old Parkbury Lane,
Colney Street,
St Albans,
Hertfordshire
AL2 2DQ
🌐︎ Website
To Note:
In BT postcode areas, Coffetek machines are serviced by TVS – service@tvsuk.co.uk
If you are based in the North East, please log a support request via your online account. (Contact number and email address for our Beverages team can also be located at the bottom of this page).
In all other areas, please contact Field Service Solutions (see below).
Service@fieldservicesolutions.co.uk
☎ Telephone
0333 3052080
📍 Address
A3, Waterford Business Park
Bury
BL9 7BR
To Note:
Please note that you will need to set up account with FSS.
FSS work on Bravilor (replacing Espresso Service), Coffetek, Cimbali and other main manufacturers.
If you’re unable to get through, or you’re having ongoing issues with the technical side of your machine, get in touch with the Ringtons for Business team and we’ll pick it up from there:
Ringtons for Business
📞 0800 046 1444
