Returns Policy

Returns

If you find that the items you have ordered are unsuitable for your needs then you may return them within 14 days of receiving the goods. Please contact Business Customer Services on 0800 046 1444 or orders@ringtons.co.uk with details of why the product is unsuitable. Please note that return postage charges are non-refundable. We will refund/exchange you on receipt of the unwanted goods, any opened or used goods will be refused a refund or exchange.*

Faulty Goods

In the unlikely event that our products reach you in less than satisfactory condition please contact Customer Services on 0800 046 1444 or orders@ringtons.co.uk. Claims re short/damaged goods must be notified directly to Business Admin with 48 hours of receipt will refund/exchange on receipt of the faulty goods.*

*We advise you get a receipt or some proof of sending the item(s). Royal Mail advise to wait up to 15 working days before claiming a parcel as lost. If you have proof of sending, we will replace or refund the item(s) and reclaim the costs through Royal Mail. If you have no proof of sending, or choose to return an item using any other postage service, you will need to contact the appropriate postage service if the parcel is lost as the contract of postage is between you and them in this case.